ORDER FLOW
*Please read thoroughly before your order.
Made to order / Normal ( In stock ) order
１．Contact us
Please send us email including items below.
1. Budget 2. Category/Purpose 3. Design image 4.Estimated delivery date
If you have any specific picture or photo for design, please show us. That is a great help as reference.
２．Quotation ( free )
We'll send you personalized catalog by Email including items 1.2.3.＆4 above .
A consultation will be taken to find out for more personalized, specific order.
Plus, we might have further suggestion to find better answer.
３．Order Officially
Let us know your final decision. We'd take it as official order, crafts man will work on to realize your order.
After you made final decision, you can not cancel the order on your preference because of this hand - made characteristic. Please read our policy first before you make order. Cancel & Changes in detail
We'd sincerely answer to the request with personnel in charge of.
４．Payment
We'll inform you when your order has finished its process, including invoice with shipping cost.
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On-line Bank payment.
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PayPal(credit card) for small amount.
PayPal has Email payment service, so it's ok even if you don't have the provided account.
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At Kawai-machi show room store,
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Credit cards(Most of the major cards are available. VISA, Master Card, JCB, Union Pay 銀聯etc)
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Electronic pre-paid Card
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Cash are accepted.
5. Shipping
After we confirmed your payment, we will ship the order to your designated address.
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Arriving date
Allow us 2-3 weeks for over seas. 2-3 days for domestics.
Delay may occur by nature disaster or any other considerable accidents.
We'd appreciate if you can take this into your consideration.
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Small packet(ex.table wares etc); Serviced by Japan Post (we would find safer and cheaper way)
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Huge package(ex.furniture etc); Serviced by KURONEKO TA-Q-BIN
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Shipping cost & Custom
Actual expense. Referred on invoice. See Custom regulations in your country.
Wrapping package options
Please tell us what you need. We're happy to customize the package.
6.Others
Memorial gifts (Ceremonial occasions, Anniversaries etc)・OEM
We accept those categories. Large quantities will be category of made to order. See GIFTS page.
EXAMPLES of Made to order（examples since 2007）
UNACCEPTABLE ORDER
Weapon, non-permitted copyright goods or goods violate human dignity
About Catalogs
A customized quotation is the best way to response your order from our database.
It is true that'll take time, but we recommend to let your idea out to make it more real towards finish.
For unclear ideas in your mind, suggesting budget is also good.
Please do not hesitate to contact us. We are happy to reply to your questions.
